Customer VS Customer Service Officer
- Filed under: Rantings
- Date: Oct 29,2009
A person only knows how to say “Customer is always right.” But is that true? Working in a customer service line, I can’t avoid incidents when I get unreasonable customers’ ranting.
Sometimes, the fault is not within us.
For an instance, just now I had a customer who tried to sign up for service and paid his outstanding amount to the wrong account and insisted to sign up for the service. He was super uncooperative and only knows how to yell like a mad man.
Dear Sir, if you had paid your bills promptly in the first place, the scenario that you paid to the wrong account will NOT happen.
I am trying to help you to get this resolve and since you are signing up a student plan, I would need to get my technician to go down to verify the student pass, to input the equipment ID into system as well as pass you the contract to sign.
You kept yelling at 7.30pm that no one would be at home daily and no one will be there to sign. However Sir, when I called you, you WERE at home with your wife. Or perhaps she is your mistress and that is the reason why that you will not be able to at the “home” that you rightfully belongs to. FYI, we have appointments till 6.30pm to 8.30pm and our technician would gladly be there after 7.30pm or 8pm to activate your service.
You asked me to send the contract to your nearest Exclusive Partners. If you can make it to them, why can’t you be at home?
And this is damn stupid. You order things through the hot line; of course we would deliver to you.
Have you tried ordering McDonalds by calling 6777-3777 and collect them at your nearby McDonalds outlet? No right?
Get your facts right. We are trying to serve you. Not to be humiliate by you.
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